The proliferation of robocalls and fraudulent calls has become a growing problem, prompting the Federal Communications Commission (FCC) to introduce the STIR/SHAKEN framework as a countermeasure. STIR/SHAKEN, which stands for Secure Telephone Identity Revisited and Signature-based Handling of Asserted Information Using toKENs, is an industry-standard protocol that aims to authenticate and verify a caller’s identity through digital signatures.
Each call is digitally signed with a unique certificate, which service providers can use to match the caller’s identity with their subscriber database. If a call fails the verification process, service providers can either block the call or flag it as suspicious.
STIR/SHAKEN compliance is mandatory for all US-based telephone service providers, and non-compliance may result in severe penalties and legal consequences.
Call identity management plays a critical role in maintaining STIR/SHAKEN compliance. Service providers need an automated solution that can handle the authentication and verification process without disrupting the user experience.
However, streamlining operations can be a challenging task for service providers. Implementing a reliable and efficient call identity management solution can help reduce manual processes, cut operational costs, and enhance customer satisfaction.
To sum up, STIR/SHAKEN compliance and call identity management are indispensable tools for telephone service providers to combat robocalls and fraudulent calls. By adopting a dependable solution, service providers can streamline their operations, improve customer satisfaction, and stay compliant with FCC regulations.
