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May. 22 2023
Smart Caller ID vs CNAM
Smart Caller ID vs CNAM

Smart Caller ID vs CNAM

Up to 76% of calls from unknown numbers are left unanswered. Even if a caller manages to bypass call blocking and spam labeling, they may still face the problem of appearing as an “unknown caller”. Failing to address this issue greatly reduces the chances of the call being answered. As more businesses become aware of… Continue Reading →

Apr. 28 2023
Smart Carrier partnering with Robokiller Enterprise
Smart Carrier partnering with Robokiller Enterprise

Smart Carrier partnering with Robokiller Enterprise

Utica, NY – Smart Carrier is revolutionizing the compliance software industry with its groundbreaking partnership with Robokiller Enterprise. With this cutting-edge technology, customers of Smart Carrier are now able to protect their phones from spam and robocalls with ease. Robokiller Enterprise provides a comprehensive suite of anti-spam and call blocking solutions that allow users to… Continue Reading →

Apr. 24 2023
What is STIR/SHAKEN and how can it be helpful for businesses making legitimate high volume calls?
What is STIR/SHAKEN and how can it be helpful for businesses making legitimate high volume calls?

What is STIR/SHAKEN and how can it be helpful for businesses making legitimate high volume calls?

The importance of STIR/SHAKEN (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using toKENs) compliance has surged for businesses in the United States, with the Federal Communications Commission (FCC) requiring all telecommunications companies to implement the protocol by June 2021. STIR/SHAKEN is a framework designed to validate the authenticity of phone calls and thwart unauthorized… Continue Reading →

Apr. 10 2023
STIR/SHAKEN Compliance and Call Identity Management: Streamlining Operations for Service Providers
STIR/SHAKEN Compliance and Call Identity Management: Streamlining Operations for Service Providers

STIR/SHAKEN Compliance and Call Identity Management: Streamlining Operations for Service Providers

The proliferation of robocalls and fraudulent calls has become a growing problem, prompting the Federal Communications Commission (FCC) to introduce the STIR/SHAKEN framework as a countermeasure. STIR/SHAKEN, which stands for Secure Telephone Identity Revisited and Signature-based Handling of Asserted Information Using toKENs, is an industry-standard protocol that aims to authenticate and verify a caller’s identity… Continue Reading →

Mar. 16 2023
What is AI Answering Machine Detection and how is it beneficial?
What is AI Answering Machine Detection and how is it beneficial?

What is AI Answering Machine Detection and how is it beneficial?

AI Answering Machine Detection (AMD) is an advanced service utilized by contact centers to differentiate between human and machine-answered calls. By employing sophisticated algorithms and machine learning techniques, AMD scrutinizes various features of a call, such as tone, pitch, and timing, to ascertain whether it is a live answer or an answering machine. The benefits… Continue Reading →

Mar. 13 2023
Do you know the state where residents get scammed the most?
Do you know the state where residents get scammed the most?

Do you know the state where residents get scammed the most?

It’s no secret that Alaska is one of the most scammed states in America. With its remote location and sparse population, it can be very difficult for Alaskans to find reliable resources for information about potential scams. Unfortunately, this means that people in Alaska are more likely to fall victim to telecom fraud than other… Continue Reading →