What is AI Answering Machine Detection and how is it beneficial?
AI Answering Machine Detection (AMD) is an advanced service utilized by contact centers to differentiate between human and machine-answered calls. By employing sophisticated algorithms and machine learning techniques, AMD scrutinizes various features of a call, such as tone, pitch, and timing, to ascertain whether it is a live answer or an answering machine. The benefits… Continue Reading →
Mark Saccente Jr. named Chief Compliance Officer of Smart Carrier
Utica, NY – Smart Carrier is pleased to announce the promotion of Mark Saccente Jr. as its new Chief Compliance Officer. In this role, Mr. Saccente will be responsible for managing the company’s compliance program and leading the compliance team. Mr. Saccente brings over 11 years of experience in telecommunications to the position, and has… Continue Reading →
