Smart Carrier Attends National Exposition
Utica, NY – Smart Carrier is excited to participate in an upcoming exposition in Las Vegas, NV. The Call & Contact Center Expo will be held April 24-25th, 2024 after a successful event in 2023. The focus of this event is to create efficiency and cost-saving momentum for customer experience and employee experience. The Call… Continue Reading →
The STIR/SHAKEN Effect: How it Affects Contact Centers and Tips to Boost Answer Rates
In a world filled with ringing phones and endless customer service calls, contact centers are feeling the effects of the mysterious STIR/SHAKEN. What is this elusive duo, you may ask? Well, it’s a game-changing authentication framework that has the power to either boost or block answer rates in contact centers. Using the proper level of… Continue Reading →
Smart Carrier Welcomes Rhiannon Gray
Utica, NY – Smart Carrier welcomes Rhiannon Gray as their Office Manager. One of the nation’s top telecommunications software compliance companies and branded communication solutions for businesses focused on strategic growth. With over two decades of experience in law firms, management and administration, Rhiannon is well-equipped to handle the fast-paced demands of the telecommunications industry…. Continue Reading →
How Our Omni Channel Presence Can Increase Your Contact And Open Rates
With the continued growth of digital and mobile channels, customers’ expectations are higher than ever before. An omni-channel approach that leverages a variety of online and offline options gives your company the ability to remain competitive and reach more potential customers. Not only does an effective omni-channel strategy enable you to extend your reach, but… Continue Reading →
The Advantages of Choosing Smart Carrier for SMS and Calling Services
Choosing the right carrier for your SMS and calling services can be a daunting task. That’s why Smart Carrier is the perfect solution, offering users real-time updates and data via AI Numbers and AI Answering Machine Detection to help them make informed decisions. With Smart Carrier you have access to an all-in-one service that quickly… Continue Reading →
Smart Carrier and Khomp International to Host Lunch & Learn Workshop at thINCubator on June 28th
Utica, NY — Smart Carrier, a telecom compliance management and service provider, and Khomp International, a Brazilian company that has recently entered the US market in a partnership with Smart Carrier, are hosting a complimentary Lunch & Learn Workshop for outbound call centers. The workshop will be held on June 28th at MVCC’s thINCubator, 326… Continue Reading →
The Future of SMS Communication: The Rise of AI-Powered Carriers
As technology rapidly evolves, the way businesses communicate with customers has to adjust. Text messages, once a novelty for customer service teams are now commonplace and growing in importance. What doesn’t get much attention is the powerhouses behind these text-based conversations: enter AI-powered carriers. Automation through carrier bots offers an efficient and cost-effective solution for… Continue Reading →
Smart Carrier to Host Ribbon Cutting Ceremony; Sponsor Several Community Events in June
Clinton, NY (June 2023) – Smart Carrier, a telecom compliance management and service provider, is excited to announce a ribbon cutting ceremony on June 28th at 10 am with the Clinton Chamber of Commerce and Greater Utica Chamber of Commerce at their new location, 43 College Street in Clinton, NY. “We decided to open our… Continue Reading →
The Benefits of Using an AI-Powered SMS Carrier for Business Communications
SMS text messaging has an open rate of almost 100%. Businesses of all sizes are turning to SMS messaging as a reliable and efficient way to communicate quickly and securely. When it comes to making the most out of your communication efforts, an AI-powered SMS carrier like Smart Carrier provides many benefits. With Smart Carrier,… Continue Reading →
Smart Carrier partnering with Robokiller Enterprise
Utica, NY – Smart Carrier is revolutionizing the compliance software industry with its groundbreaking partnership with Robokiller Enterprise. With this cutting-edge technology, customers of Smart Carrier are now able to protect their phones from spam and robocalls with ease. Robokiller Enterprise provides a comprehensive suite of anti-spam and call blocking solutions that allow users to… Continue Reading →
What is STIR/SHAKEN and how can it be helpful for businesses making legitimate high volume calls?
The importance of STIR/SHAKEN (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using toKENs) compliance has surged for businesses in the United States, with the Federal Communications Commission (FCC) requiring all telecommunications companies to implement the protocol by June 2021. STIR/SHAKEN is a framework designed to validate the authenticity of phone calls and thwart unauthorized… Continue Reading →
STIR/SHAKEN Compliance and Call Identity Management: Streamlining Operations for Service Providers
The proliferation of robocalls and fraudulent calls has become a growing problem, prompting the Federal Communications Commission (FCC) to introduce the STIR/SHAKEN framework as a countermeasure. STIR/SHAKEN, which stands for Secure Telephone Identity Revisited and Signature-based Handling of Asserted Information Using toKENs, is an industry-standard protocol that aims to authenticate and verify a caller’s identity… Continue Reading →
What is AI Answering Machine Detection and how is it beneficial?
AI Answering Machine Detection (AMD) is an advanced service utilized by contact centers to differentiate between human and machine-answered calls. By employing sophisticated algorithms and machine learning techniques, AMD scrutinizes various features of a call, such as tone, pitch, and timing, to ascertain whether it is a live answer or an answering machine. The benefits… Continue Reading →
Mark Saccente Jr. named Chief Compliance Officer of Smart Carrier
Utica, NY – Smart Carrier is pleased to announce the promotion of Mark Saccente Jr. as its new Chief Compliance Officer. In this role, Mr. Saccente will be responsible for managing the company’s compliance program and leading the compliance team. Mr. Saccente brings over 11 years of experience in telecommunications to the position, and has… Continue Reading →
