Mar.
16
2023
What is AI Answering Machine Detection and how is it beneficial?
AI Answering Machine Detection (AMD) is an advanced service utilized by contact centers to differentiate between human and machine-answered calls. By employing sophisticated algorithms and machine learning techniques, AMD scrutinizes various features of a call, such as tone, pitch, and timing, to ascertain whether it is a live answer or an answering machine. The benefits… Continue Reading →
